How to Sign Up for Koi.ai Security or the Koi AI Video App

Navigating the "Koi" brand in 2026 requires a clear understanding of recent industry shifts. While the domain koi.ai originally served a high-growth cybersecurity startup, the landscape has changed following a major acquisition. Users frequently encounter confusion because the name "Koi" is shared by a top-tier security platform, a popular mobile creative tool, and niche management apps. This guide provides the exact steps needed to register for each, ensuring you reach the correct dashboard without security risks or data privacy concerns.

Which Koi Platform Are You Trying to Sign Up For?

Before attempting to create an account, identify your specific use case. The sign-up flows for these products are entirely separate and managed by different parent companies. Using the wrong portal will result in login failures or "account not found" errors.

Product Name	Primary Use Case	Developer / Owner	Sign-Up Method
Koi.ai	Enterprise AI Security	Palo Alto Networks	Web Portal / Google SSO
Koi AI	Video Generation	Polyverse Entertainment	Mobile App (iOS/Android)
KoiAi / Koi Cal	Pond Management	GeeksDoByte / Design Overhaul	App Store Download

As of late 2024, the cybersecurity entity Koi.ai was acquired by Palo Alto Networks . This transition means that the legacy sign-up page often redirects to the Cortex ecosystem. If you are a security professional, your journey starts with enterprise-grade authentication. If you are a creator, your journey begins in the mobile app marketplace.

How to Register for Koi.ai Agentic Endpoint Security

The enterprise security platform, now integrated into the Cortex suite, is designed for organizations that need visibility into "Agentic Endpoints"—the AI models, browser extensions, and software packages that modern developers use daily. Because this is a B2B (Business-to-Business) tool, the registration process is more rigorous than a standard consumer app.

Why You Must Use a Company Email Address to Sign Up

One of the most common reasons for sign-up failure on the Koi.ai platform is the use of personal email domains. According to the platform's Terms & Conditions , registration typically requires a valid company email address. Personal accounts from providers like Gmail, Outlook, or Yahoo are generally blocked to maintain the integrity of the enterprise security environment.

Furthermore, by signing up with a corporate domain, you may be granting the platform permission to use your company logo for promotional purposes on their website. This is a standard clause in many high-tier SaaS agreements, but it is something IT procurement teams should note during the onboarding phase. If your organization requires strict anonymity, you may need to contact their sales team for a custom enterprise agreement rather than using the self-service sign-up portal.

Using Google SSO and Third-Party Services for Faster Access

To streamline the onboarding process, Koi.ai supports Single Sign-On (SSO) through Google and other major Social Media Services. This is often the most efficient way to register, as it inherits the security protocols of your existing corporate identity provider. When you select "Sign in with Google," the platform collects basic profile information such as your name and email address to populate your new account.

Using SSO is widely considered a top choice for teams because it reduces password fatigue and allows IT administrators to revoke access centrally if an employee leaves the company. If you encounter an error during the SSO flow, ensure that your workspace administrator has whitelisted the Koi.ai (or Palo Alto Networks) application in your Google Admin console.

Navigating the Palo Alto Networks Cortex Integration

A significant advancement in the platform's history occurred when it moved under the Palo Alto Networks umbrella. Today, the technology is marketed as Cortex Agentic Endpoint Security . If you visit the legacy koi.ai URL and find yourself redirected to a Palo Alto Networks portal, do not be alarmed. This is the official path for new users.

For existing customers who signed up before the acquisition, your credentials may have been migrated to the Cortex XDR or Xpanse environments. If you are a new user, you will likely need to request a demo or a trial account through the official Palo Alto Networks site. This transition ensures that the agentic security features are backed by one of the most robust global threat intelligence networks in existence.

Why Teams Are Signing Up for Koi Security Today

The surge in sign-ups for Koi's security features is driven by the rapid adoption of AI tools in the workplace. Traditional endpoint security often fails to see what happens inside an AI model's context window or within a malicious browser extension. Koi was built to fill this specific gap.

Protecting Against Malicious AI Extensions and MCPs

Modern developers rely on AI extensions and the Model Context Protocol (MCP) to speed up coding. However, this has opened a new attack surface. Research indicates that over 1.5 million developer environments have been compromised by malicious AI extensions. By signing up for Koi, security teams gain visibility into which extensions are active across their fleet and what data those extensions are accessing.

The platform ranks among the top solutions for identifying "shadow AI"—tools that employees use without official IT approval. By providing a clear risk score for every extension and software package, Koi allows teams to block high-risk tools while enabling the safe use of productive AI assistants.

Blocking Advanced Threats Like GlassWorm and ShadowPrompt

The Koi research team has been notably innovative in identifying specific vulnerabilities that other vendors missed. Two prominent examples include:

• ShadowPrompt: A vulnerability discovered in the Claude Chrome extension that affected approximately 3 million users.
• GlassWorm: A sophisticated threat involving steganographic malware hidden within npm packages, which can bypass traditional signature-based detection.

When you sign up for the platform, you aren't just getting a dashboard; you are gaining access to a system designed to block these specific, high-velocity threats. In an era where 1,000 new code repositories are compromised every 30 minutes, having a specialized agentic security layer is a significant step forward for any modern software stack.

"The shift from traditional endpoints to agentic endpoints requires a new way of thinking about visibility. We are no longer just protecting files; we are protecting the integrity of the AI-human interaction." — Industry Analysis on Agentic Security Trends, 2026.

How to Get Started with the Koi AI Video Generator

If your goal is creative rather than defensive, you are likely looking for the Koi AI Video Generator developed by Polyverse Entertainment. This tool allows users to transform text prompts or static images into high-quality video clips using advanced generative models.

Downloading the App for iOS and Android

Unlike the security platform, Koi AI is a mobile-first experience. To sign up, follow these steps:

1. Open the Google Play Store or Apple App Store on your device.
2. Search for "Koi AI" and look for the icon developed by Polyverse Entertainment.
3. Download and install the application.
4. Open the app and choose your preferred sign-up method (Apple ID, Google Account, or Email).

The app offers a freemium model, allowing you to generate a limited number of videos for free before requiring a subscription. It stands out as a top choice for social media managers and content creators who need to produce short-form video content quickly without expensive editing software.

What Happens to Your Face Data After You Sign Up?

Privacy is a major concern for users of AI video tools, especially those that offer "face swap" or "AI avatar" features. Polyverse Entertainment maintains a specific privacy policy regarding biometric data. According to their Privacy Policy , face data used for video generation is processed on their servers but is deleted promptly after the video is created.

They explicitly state that face data is not used for identification or shared with third parties for marketing. However, users should be aware that videos saved in the "draft box" may be stored on third-party cloud servers. While the developer claims they cannot access these files, it is always a top-tier practice to avoid uploading highly sensitive or private imagery to any cloud-based AI generator.

Setting Up KoiAi or Koi Cal for Pond Management

For a niche group of users, "Koi" refers to the management of actual living fish. There are two primary apps in this space: KoiAi (by GeeksDoByte) and Koi Cal (by Design Overhaul). These apps help hobbyists track water quality, fish health, and feeding schedules.

Choosing Between KoiAi and Koi Cal

While they share similar names, the two apps offer different feature sets. KoiAi is often favored for its modern interface and integration with iOS features, while Koi Cal is widely regarded as a strong contender for those who need detailed health logging and AI-driven diagnosis suggestions. KoiAi offers a premium tier at approximately $2.99 per month, whereas Koi Cal has been noted to offer a yearly subscription around $44.99.

Managing Your Data Locally Without an Account

A unique aspect of these pond management apps is their focus on local data storage. Unlike the enterprise security platform, these apps often do not require a cloud-based sign-up to function. The developers frequently state that no personal data is collected, as the information stays on your device. This makes them an excellent choice for privacy-conscious hobbyists who do not want their pond data stored on a remote server.

Troubleshooting Common Sign-Up and Login Issues

Even with a clear path, technical hurdles can arise. Based on community reports and platform documentation, here are the most effective ways to resolve sign-up friction.

What to Do if You Do Not Receive a Verification Email

If you are signing up for the security platform or the video app and the verification link never arrives, check the following:

• Spam/Junk Folders: Corporate filters often flag automated registration emails.
• Firewall Blocks: For Koi.ai, ensure your IT team hasn't blocked emails from the paloaltonetworks.com or koi.ai domains.
• "Hide My Email": If using an iPhone to sign up for the video app, ensure the "Hide My Email" relay is functioning correctly, as it can sometimes delay delivery.

Fixing New Account Issues and SSO Errors

Some users have reported "new account issues" where the registration form appears to submit but no account is created. This is often due to a conflict between a previous trial account and a new corporate sign-up. If you encounter this, clearing your browser cache or attempting the sign-up in an Incognito/Private window often resolves the issue. For SSO errors, ensure that your browser is not blocking third-party cookies, which are required for the authentication handshake between Google and the Koi portal.

Resolving Corporate Domain Blocks

If you receive a message stating "Your domain is not authorized to sign up," it means the platform has restricted registration to pre-approved enterprise partners. In this case, you cannot sign up via the self-service portal. You must have your IT Director or CISO reach out to Palo Alto Networks to establish a formal account for your organization.

Frequently Asked Questions

Is Koi.ai free to use?

The enterprise security platform (Koi.ai/Cortex) typically requires a paid license, though demos and limited trials are often available for qualified businesses. The Koi AI video app follows a freemium model, offering limited free generations with paid tiers for higher usage. The pond management apps are generally paid or subscription-based.

Can I sign up for Koi.ai with a Gmail account?

For the security platform, the answer is generally no. Registration requires a verifiable company email address to ensure the tool is being used by legitimate organizations. However, the Koi AI video generator app fully supports Gmail and other personal accounts.

Who owns Koi.ai now?

As of 2024, the cybersecurity company Koi.ai was acquired by Palo Alto Networks. It has since been integrated into their Cortex product line, specifically focusing on Agentic Endpoint Security.

Is the Koi AI video app safe for my privacy?

Polyverse Entertainment, the developer of the video app, states that face data is encrypted during transfer and deleted immediately after processing. While this sets a high standard for the industry, users should always exercise caution when uploading personal media to any AI-driven cloud service.

What is Agentic Endpoint Security?

This is a new category of security created to protect "agents"—AI models, browser extensions, and automated scripts—that act on behalf of users. Unlike traditional endpoints (laptops/servers), agentic endpoints require specialized visibility to prevent data leakage and malicious code execution within AI workflows.